Business Process Management

National Utility Service Provider – Telecommunications Facilities Access Process Review and Redesign

Developed detailed procedures for the processing of applications for the installation of Telco Antennas on Distribution Poles. Activities included:

• Developed process maps (Receipt of application from Telco’s through to completion & signoff of installation, including contract lifecycle management)
• Recording of the Telco Installations (including NMI) in the Distribution geographical information - asset system (e.g. AM/FM system)

National Utility Service Provider – Asset Inspection Process Review

Developed a range of documentation for the delivery of Asset Inspection Services performed by the client for a number of Electricity Distribution Networks in Victoria. The documentation developed included:   Strategic Plan; Operations Plan; & Workforce Management Plan.

National Energy Metering Service Provider – Business Process Mapping & Re-engineering

Mapped and re-engineered processes to develop a comprehensive operations manual, including flow charts, procedures and work instructions for the provision of service to their key utility clients.

Victorian Electricity and Gas Distribution Company – NECF review and Documentation Update

Developed and implemented process and documentation solutions to ensure the client’s networks were National Energy Customer Framework (NECF) compliant by 1 July 2012.  The assignment examined and updated processes and documentation associated with Customer Connections from receipt of an application through to the completion of works of an accepted offer.

Victorian Electricity Distribution Company – SAP Upgrade - Works & Asset Management Implementation

GMDR Group co-ordinated all business facing implementation and training activities in relation to their SAP upgrade for the client’s electricity network. Activities included functional role mapping and security access requirements for Asset Management users; network wide user training assessment and co-ordination; legacy project data cleansing assistance; project conversion and set up; and master data governance process development.

Victorian Electricity and Gas Distribution Company – AMI MRO Process / Procedure Development

Reviewed, augmented and documented works and customer management processes associated with the client’s Advanced Metering Infrastructure (AMI) Mass Roll Out (MRO) Program.   Activities included:

• Works Management - Mapping and documentation of works delivery processes, especially interface/handover points between workforce entities including Customer Support, Installation Service Providers, and back office customer support.
• Customer Management -Process mapping and documentation development of all customer related activities. This included:
  • The development of a project management plan and associated detailed project plan (detailing project tasks and activities)
  • Managing the development of a business requirements document to include all identified IT and system requirements